ZENTINAL MARKETING

Effective Date: October 19, 2025
Last Updated: October 19, 2025

These Terms and Conditions (“Terms”) govern your access to and use of Zentinal Marketing’s website, software, and services (“Services”). By using our website, creating an account, or subscribing to a plan (including free trials), you agree to these Terms.
If you do not agree, you must not use our Services.

1. Overview

Zentinal Marketing (“we,” “us,” or “our”) provides digital business tools, automation systems, marketing support, and virtual assistant (VA) services to help businesses operate and scale efficiently.
Our Services may include—but are not limited to—Virtual Office access, CRM and automation tools, VA hours, website and funnel setup, and ongoing marketing management.

We reserve the right to modify or discontinue any part of our Services at any time, with or without notice.

2. Free Trial

We offer a 14-day free trial to allow new users to explore our platform and services.

A valid payment method may be required at sign-up to activate the trial.

Unless canceled before the trial ends, your plan will automatically renew as a paid subscription, and your payment method will be charged.

You can cancel the trial at any time before the expiration date to avoid charges.

Only one trial per user or business entity is permitted.

No refunds are issued for charges processed after the trial period ends unless required by law.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
You agree not to share login access or resell any part of the Services without written consent.
Zentinal Marketing may suspend or terminate access if unauthorized use, misuse, or violation of these Terms is detected.

4. Payment Terms

All subscription fees and service payments are due in advance unless otherwise agreed in writing.

Payments are processed securely through third-party payment gateways.

Failure to complete payment may result in account suspension or data deletion.

All fees are non-refundable once services begin or digital access is provided.

Refunds are not available for completed work, setup fees, software access, or VA hours already allocated or initiated.

Pricing and plan features are subject to change. Continued use of the Services after such changes constitutes acceptance.

5. Virtual Office & Software Access

Zentinal Marketing provides access to proprietary and third-party platforms under its Virtual Office program, which may include CRM systems, automation dashboards, client portals, and communication tools.
All platforms are licensed for your business use only and remain the intellectual property of Zentinal Marketing or its partners.

You may not resell, duplicate, reverse engineer, or publicly distribute any part of the software, templates, or configurations provided.

6. Virtual Assistant (VA) Services

When purchasing VA hours or packages:

VAs operate under Zentinal Marketing’s management and project system.

VAs are not employees of the client but are assigned by Zentinal Marketing as contractors.

Tasks are performed based on the scope outlined in your package or project brief.

Unused hours do not roll over unless stated in writing.

Zentinal Marketing is not liable for delays or results impacted by incomplete client instructions, inaction, or third-party system issues.

7. Deliverables & Intellectual Property

All deliverables, content, campaigns, and materials created by Zentinal Marketing remain our property until full payment is received.

Upon payment, you receive a limited, non-exclusive license to use the final deliverables for your internal business purposes.

Zentinal Marketing retains the right to display non-confidential work for promotional or portfolio purposes.

You may not reuse our templates, automations, or frameworks for resale, redistribution, or competitive purposes.

8. Confidentiality

Both parties agree to maintain strict confidentiality regarding all proprietary information, trade secrets, client lists, and business data exchanged during the course of work.
This obligation survives the termination of your relationship with Zentinal Marketing.

9. Third-Party Tools & Integrations

Our Services may rely on trusted third-party platforms for hosting, CRM, automation, communications, or analytics.
While Zentinal Marketing configures and manages these integrations, each third-party provider maintains its own terms and privacy practices.
We are not responsible for outages, limitations, or errors caused by external systems.

10. Disclaimer of Warranties

All Services are provided “as is” and “as available.”
Zentinal Marketing makes no guarantees regarding:

Website uptime or performance

Marketing results, conversions, or lead generation

Success of campaigns or automation outcomes

You acknowledge that all business performance depends on external factors outside our control, including your implementation, market conditions, and advertising platforms.

11. Limitation of Liability

To the fullest extent permitted by law, Zentinal Marketing, its owners, affiliates, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use or inability to use our Services.

Our total liability for any claim shall not exceed the total amount paid by you in the three (3) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Zentinal Marketing, its affiliates, and personnel from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

Your misuse of our Services,

Your breach of these Terms, or

Your violation of any law or third-party rights.

13. Termination

Zentinal Marketing may suspend or terminate your access at any time for violation of these Terms, non-payment, or unlawful use.
You may terminate your account with written notice. All outstanding fees remain due, and no partial refunds are provided.

Upon termination, all access to the Virtual Office, software, and VA services will cease immediately.

14. Force Majeure

Zentinal Marketing shall not be liable for failure or delay in performance caused by circumstances beyond its control, including but not limited to natural disasters, internet outages, platform downtime, or government restrictions.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.
Any dispute or claim shall be resolved exclusively in the courts of Harris County, Texas.

You agree that any claim must be brought within one (1) year of the cause of action arising, or it will be permanently barred.

16. Changes to Terms

Zentinal Marketing may update these Terms periodically to reflect changes in our business or legal requirements.
The updated version will always be posted on our website with a revised “Last Updated” date.
Continued use of our Services after updates constitutes your acceptance of the new Terms.

17. Contact

For questions about these Terms or your account, contact:
Zentinal Marketing
Email: [email protected]
Website: www.zentinalmarketing.com